Terms & Conditions
Last updated: January 2026
1. Acceptance of Terms
By accessing or using SoluPay's services, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms, you may not access or use our services.
2. Description of Services
SoluPay provides payment processing services including:
- Online payment collection and processing
- Mobile money transactions
- Bank transfers and withdrawals
- Payment API integration for businesses
- Transaction reporting and analytics
3. Account Registration
To use our services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services.
4. User Obligations
As a user of our services, you agree to:
- Provide accurate and truthful information
- Comply with all applicable laws and regulations
- Not use our services for illegal or unauthorized purposes
- Not attempt to interfere with or disrupt our services
- Complete KYC verification as required
5. Fees and Payments
Transaction fees and charges are disclosed before you confirm any transaction. By proceeding with a transaction, you agree to pay all applicable fees. Fee schedules may be updated from time to time with prior notice.
6. Transaction Processing
We strive to process all transactions promptly. However, processing times may vary depending on the payment method, destination, and other factors. We are not liable for delays caused by third-party services or circumstances beyond our control.
7. Intellectual Property
All content, trademarks, and intellectual property on our platform are owned by SoluPay or its licensors. You may not copy, modify, distribute, or use our intellectual property without prior written consent.
8. Limitation of Liability
SoluPay shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our liability is limited to the amount of fees you paid for the specific transaction in question.
9. Termination
We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent or illegal activities. You may also terminate your account at any time by contacting our support team.
10. Changes to Terms
We may modify these Terms and Conditions at any time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.
11. Contact Information
For questions or concerns about these Terms and Conditions, please contact us through our support channels or email us at legal@solupay.com.