Privacy Policy
Last updated: January 2026
1. Introduction
SoluPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment services and platform.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, and other contact information you provide during registration.
- Financial Data: Payment information, bank account details, and mobile money account information necessary to process transactions.
- Identity Verification: Government-issued identification documents and photographs for KYC (Know Your Customer) compliance.
- Usage Data: Information about how you interact with our platform, including IP addresses, browser type, and access times.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your payment transactions
- Verify your identity and prevent fraud
- Communicate with you about your account and our services
- Comply with legal and regulatory requirements
- Improve our services and develop new features
- Provide customer support
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Payment processors and financial institutions to complete transactions
- Service providers who assist in operating our platform
- Law enforcement or regulatory authorities when required by law
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also request a copy of your data or object to certain processing activities. To exercise these rights, please contact our support team.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us through our support channels or email us at privacy@solupay.com.